Respuesta :
There are different ways to manage conflict, however, for this essay, we will be considering a systematic approach to conflict resolution, that is, a step-by-step approach,.
Step 1: Don't OVER-react along with the other party, rather step aside.
The first step in dealing with a tough person is not to dominate or control their behavior, but to control our own, why? cause its easier to try to control ourselves rather than control someone else. If we overreact without reasoning, we might forget our own interests, because of the drama, stepping side means distancing yourself from the immediate tension, so we can give room for clean, clear and focused ideas, at the same time killing the tension in the air. When both parties are calm, it's always easier to then forge forward. By being calm, we can then assess the conflict, think constructively for both parties, and look for a mutually satisfying way to settle the problem.
STEP 2: Carefully listen
having been away, the next thing on your return is to calmly talk and listen to the other party. Listening gives you the opportunity to engage them in a collective task, that is, to know their plight, this makes the other party to also want to listen to you, we should then acknowledge the other person’s point. Acknowledging the other's point does not mean agreeing with it, rather it means receiving it as one valid point of view among other suggestions.
STEP 3: Never reject
At no point in time should we reject the other parties opition/suggestion, no matter how stupid it may sound, rejecting it will certainly fuel conflict, rather we should present each opinion in a simple and transparent form so that the other party can see clearly which option is the best.
Lastly, Step 5: Make It Hard To Say No - Bring Them To Their Senses, Not Their Knees
If the other person still remains adamant and thinks they can win without bargaining or compromising, your natural instinct is to drop the problem-solving tactics and switch to power game mode. However, unless you have a decisive power advantage, the other person usually resists and fights back. Even if you win the battle, you may lose the war and in the process, you may also destroy the relationship you're trying to build.
Overcoming the power tussle means making it easier for the other person to say yes, while at the same time you make it harder for them to say no. Instead of seeking victory, you should aim for common ground, and use power to ‘educate’ the other person. You need to convince them that they are wrong by engaging them in reality-testing questions designed to get them to think through the impact of not reaching an agreement or, as a last resort, using a direct statement of the consequences. However, be careful not to threaten them.
Four ways in which a person should approach conflict resolution:
• Decide and agree upon a place and time to meet to resolve conflicts. This is the first step which carry forward healthy discussion during the meet.
• Let both the person talks his / her concern without any interruption. Listen to others concern. Have a mindset “all are equal”.
• Brainstorm solutions to create a healthy relationship.
• Do not deviate from the topic which leads to another conflict. This normally happens but necessary to avoid or even we can keep a third person who takes care and help to solve the issue.
