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Which of the following is defined as a contract which prescribes the technical support or business parameters that a provider will bestow to its client?
1. Final audit report
2. Mutual aid agreement
3. Service level agreement
4. Certificate practice statement

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Answer:

Service level agreement.

Explanation:

Service level agreement is a contract between a service provider and a client. Agreement is made on the quality and availability. What is expected by the client should be rendered as it is agreed upon on the contract.

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