Answer:
True
Explanation:
This statement is true; employees pay more attention to what supervisors and managers do than what they say .Supervisors and managers are seniors and therefore, employees expect them to be role models. This aligns with "Role Model Identification" concept in which young people would like to achieve their goals by identifying with an authority figure who influences them. Employees alike, they would be watching their supervisors' attitude towards their job and how they relate to customers, which they would emulate.
