Answer:
needs assessment
Explanation:
In the needs assessment phase of the training process, organizational and employee performance issues are considered to determine if training can help. The needs assessment phase of a training is aimed at determining the knowledge gap of the participants of the training so as to help the organization structure/organize a training to cover these lapses in the participants knowledge base. Needs assessment generally is used to determine gaps or lapses between the organizations expectation and the reality of the participants knowledge or capabilities.
