The findings showed that the major causes of poor service delivery are councilor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation, poor human resource policy, failure to manage change, lack of employee capacity, poor planning, and poor.
What were the three factors that contributed to poor service delivery?
- Some factors which contributed to poor service delivery were lack of community participation, lack of leadership, inadequate service delivery skills, financial difficulties, corruption and ineffective strategic management.
- The number of "human rights violations" in,connection with the delivery of service and,secondly, the violation of human dignity,speech,equality,and hatred has increased.
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