Explanation:
In that case, the indirect message would be ideal to be sent in response to Juanita's email.
The indirect approach can be described as one that is carried out in order to reduce the negative impact that a message can cause on the recipient, as in the case of Juanita, who is likely to be upset with the context of the message, so it would be ideal in this situation.
Writing an indirect message means using argumentative elements before arriving at the main idea that may be the source of conflicts. This approach helps to resist messages, as it gives the sender the opportunity to discuss the facts in a thoughtful and explanatory way, to minimize the effects caused by the misinterpretation of the message.
