THESE ANSWQERS I AM ASKING RE ALL CORRECT., THESE ARE FOR YOU
The steps in an indirect message include which of these? *
4/4
The buffer
The apology
The Rationale
A good will attempt
The bad news
In an indirect message, the actual bad news should be given in which paragraph? *
1/1
First
Second
Third
Fourth
Make sure your entire message is as negative as possible so you don't give the person receiving the message mixed signals. *
1/1
True
False
When providing reasons for the bad news, which of the following are things you need to consider? *
2/2
What date will you deliver the bad news?
Who is the message intended for?
How severe is the message?
Will giving the bad news cause problems for you?
When giving an explanation for the bad news, which of these are things should you NOT do? *
1/1
Explain company policy
Be as vague as possible
Give the complete explanation before the bad news, don't split it.
Be clear and logical
Severe or life-changing bad news should be given face-to-face. *
1/1
True
False
Which of the following is the best wording to use in a bad news message? *
1/1
We regret that the beds have failed and will be discontinued and recalled but we will not be taking the beds back or replacing the beds.
The beds have been discontinued and recalled but there will be no returns accepted or replacements offered.
Unfortunately, the beds will be discontinued and recalled with no refunds, returns or replacements offered.
The beds have been discontinued and recalled and we are unable to offer refunds, returns or replacements.
Offering a coupon or some other alternative might help cushion bad news for customers and keep good will for the company. *
1/1
True
False
Repeat the bad news in your closing to be sure the message was received. *
1/1
True
False
In giving the bad news, make sure you mention all the impacts to the company. *
1/1
True
False
If there are benefits to the reader/receiver of the bad news message, mestion them but do NOT make any up. *
1/1
True
False
