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Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly

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isabellarw123

Explanation:

1.) Run ePSA, but press ESC to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if the hardware is needed to be replaced or it is a software problem

2.) If the system boots into windows, check the device manager for the USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality.

The troubleshooting steps that the user will need to follow before the LCD Assembly is replaced goes thus:

  • One will have to run the ePSA.
  • The cursor will have to be regained by press esc in order to stop the testing.
  • Then one will have to double tap the screen in order to check whether the cursor had been moved to the pressed location.
  • The above is necessary in order to know if there will be a replacement of the hardware or whether it is a software problem
  • Then if the system boots into windows, one will have to check the device manager in order to find the USB Input device which will then be right clicked to test its functionality.

In conclusion, the above method will be used for the troubleshooting.

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