The troubleshooting step that you should take next is to Question User.
What is Troubleshooting?
This refers to the diagnostics that is run on a computer program or system in order to find the problem that is causing it to malfunction or misbehave.
Hence, we can see that based on the fact that several users on the second floor of your company's building are reporting that the network is down and go to the second floor to investigate and find that you are able to access the network, the troubleshooting step that you should take next is to Question User.
Read more about troubleshooting here:
https://brainly.com/question/13818690
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