Respuesta :

In order to optimize communication, Stephen's manager should seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?

What should the manager do?

Stephen's manager can see from Stephen's reaction that he is not really happy about having to work late.

The manager should therefore seek to optimize communication by further probing Stephen to find out if he is really fine with working late.

Options for this question include:

  • a.avoid asking Stephen to stay late in the future.
  • b.tell Stephen that he should behave more professionally.
  • c.seek additional information by saying,I'm not sure that you're okay with staying late. Do you have somewhere youneed to be
  • d.respond to the verbal message only and thank him for working late.

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